Frequently
Asked Questions
Why
should I rent a home as opposed to hotel rooms?
How
much deposit do we have to pay?
When
in payment due?
Which
property will I be allocated?
How
do I make a reservation?
What
If I need to cancel?
How
do I pay for my rental?
Where
do I check in?
How
far is my home from the check-in center?
What
is provided in the home?
What
if something breaks in our home?
When
do we need pool heat?
Is
there anything that is not provided?
How
many people can stay in a home?
How
do I check out?
Why
should I rent a home as opposed to hotel rooms?
Our homes and condos
are beautifully decorated and fully appointed. The locations are superb,
nobody has homes closer to the attractions than us and the value is
phenomenal, even compared to the lower priced hotels. It's such a pleasure
after a hard day at a theme park to return to your own home from home
to relax. At the same time your your children can use up their excess
energy in your own private pool. We have homes with 3, 4, 5 & 6
bedrooms, accommodating up to 14 persons together under one roof!
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How
much deposit do we have to pay?
No deposit ! we
take your credit card details as a security but your card is not charged.
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When
in payment due?
Full payment is
due only on arrival. We accept all major credit cards (3% transaction
fee applies), checks, travelers checks and cash. When booking a vacation
home with us, we will ask you to provide us with a credit card number.
This is purely to secure your property - no payment is taken from this
card
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Which
property will I be allocated?
When you look at
the pictures of the homes and condos we have to offer, you will notice
how beautiful they are. These photographs are of our actual homes! When
you place your reservation, we guarantee you will receive at least the
number of bedrooms and bathrooms you ordered (occasionally guests are
upgraded to additional bedrooms and bath at no additional charge) and
you will be within 10 minutes drive of Disney World and 3 miles of Hwy
192 . As with reservations placed with hotels, you aren't given the
room number - or in this case the house address - till you check in.
Properties are generally allocated to reservations just prior to the
arrival date and the home allocated depends on the arrival and departure
of the homeowner's own bookings, those of our other guests, the general
availability of properties, last minute extentions or pressing maintenance
issues. This procedure allows us to operate our very lenient cancellation
policy and for our guests to benefit from being usually (but not always)
able to extend their stays without moving into a different property.
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How
do I make a reservation?
It's so easy! First,
check out the rates page of our website for the size of property and
time of the year you want to visit. Then place a call, send an e-mail
or complete the on-line form to check availability and/or to make a
definite reservation. No cash downpayment is required, just use your
credit card to guarantee the $100 if you cancel less than 30 days before
arrival or you dont show up. Payment for your stay is only made once
you have arrived and it can be made by cash, traveler checks or any
major credit-card.
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What
If I need to cancel?
No
charge is made if you cancel 30 days before you are due to arrive. If
you cancel without giving 30 days notice, a $100 charge is applied to
your credit card.
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How
do I pay for my rental?
You pay upon arrival.
If you arrive after hours, just stop in the next morning to register
and settle your account. We are happy to accept cash, traveler checks,
a money order, cashier's check, Master Card, Visa, Discover or American
Express. Although you may prepay three weeks in advance with a personal
or business check, we cannot accept a personal or business check on
arrival.
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Where
do I check in?
Our check-in center
is situated on Hwy 192, just West of Poinciana Boulevard. Don't worry
- we send you detailed directions with your confirmation. Check-in time
is any time after 4 p.m. although you are most welcome to arrive earlier
if you wish and provided the house allocated to you has not been used
the previous night then you may register and take early occupancy without
any extra charge. If it has been occupied though, it will need to be
fully cleaned and you would therefore not be permitted to enter till
the cleaners have completed their task. If you arrive after 6 p.m. your
key and the directions to your property will be in our lock box, the
code to which will be included in your directions. If you have any questions
or problems, you will have an emergency number to call 24 hours/day,
7 days/week.
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How
far is my home from the check-in center?
All our homes are
located, as our check-in center is, within 10 minute's drive of Disney
World. You will, in most cases, be in your allocated property within
5-15 minutes of leaving our office. Shops and supermarkets are in abundance
along Hwy 192 so you have ample opportunity to stop for provisions en
route to your vacation home, should you wish to do so.
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What
is provided in the home?
The homes are fully
equipped with all linens and towels as well as a washer, dryer, dishwasher,
microwave, stove, refrigerator, toaster, coffee-maker, blender and all
dishes, utensils, plates and drinking glasses. There is cable TV to
at least two TVs, a VCR, a music system, at least one hair-dryer, an
iron and an ironing board. Each bedroom sleeps two persons in either
double (King, Queen or Full) or twin beds and there is a pullout sofa
bed in the living area. Each house has a two-car garage, although occasionally
owners will maybe use one of the spaces to store their own car. If you
have any special requirements, please let us know when making your reservation
so that we may enter these as requests with your booking details.
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What
if something breaks in our home?
You will have the
telephone number of a manager nearby. They are available throughout
your stay to deal with any problems that may arise with your home. They
are on call 24/7
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When
do we need pool heat?
This is a personal
decision. We advise taking pool heat from October to May. Even though
the day time temperatures can be hot during these months, the evenings
and mornings can be cool. Pool heating is $25 + tax per night.
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Is
there anything that is not provided?
There are a few
things you may want to be sure to pack. We do not provide the large
pool towels. You will need these because the pool water would bleach
out the bathroom towels. Most homes, for hygiene reasons, do not provide
washcloths. Also, the small "consumable" items like toilet paper (other
than an initial supply in each bathroom), dishwashing soap, hand soap,
shampoo, laundry detergent, trash bags, paper towels, spices, coffee,
sugar, cream etc, are not provided. Often, however, the previous guests
may have left some unused supplies - and our cleaners have instructions
not to remove these - so it would be wise to leave the purchase of these
items till you have arrived and seen what you do not have.
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How
many people can stay in a home?
All our homes are
licensed and insured. The license states how many people can stay at
each home.
3 bed condo - 8 persons
3 bed townhome - 8 persons
( A baby means a
" babe in arms", young children using beds are counted towards the total
number )
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How
do I check out?
The home must be
vacated by 10 a.m. unless you have paid for the next night's stay, in
which case you may depart at any time that day or night. The keys must
be returned to where you checked in.
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| A collection
of 3 to 6 bedroom executive pool homes less than 10 minutes from
the Walt Disney WorldŽ Resort....Orlando
Vacation Villas |
Visit our vacation rentals by owner web site, a collection
of executive condos and pool homes - deal direct from the owner
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